RSI Security

Customer Success Manager – Client Growth & Engagement

Remote - Full Time

Customer Success Manager – Client Growth & Engagement

Department: CX

Reports To: Head of Delivery and Operations

Employment Type: Full-time; W2

Salary Range: $70,000 - $72,000

Role Summary

We are seeking a proactive, relationship-driven Customer Success Manager (Client Growth & Engagement) to join our Delivery organization. In this role, you will serve as a strategic bridge between client delivery, client engagement, and expansion opportunities. You will be responsible for maintaining ongoing client engagement after project kickoff, tracking relationship health, coordinating strategic touchpoints, and identifying opportunities for additional services and long-term partnership growth.

Unlike a traditional sales role, this position sits within our delivery organization. You will work closely with Project Management, Client Experience, Sales, and Leadership to ensure clients remain engaged, supported, and aligned throughout their lifecycle.

What You Will Do (Core Responsibilities)

Client Relationship Management

  • Serve as the primary relationship contact for assigned client accounts throughout the engagement lifecycle.

  • Build and maintain strong working relationships with client stakeholders, including operational, technical, compliance, and executive contacts.

  • Monitor client engagement, communication cadence, and overall account health.

  • Maintain deep awareness of client goals, challenges, timelines, and evolving business needs.

Client Engagement & Expansion Coordination

  • Track client activity, milestones, and engagement trends across active accounts.

  • Proactively schedule and coordinate strategic client meetings, business reviews (QBRs), roadmap discussions, and follow-up conversations.

  • Partner with Sales, Customer Success, and Delivery teams to identify expansion, renewal, and cross-sell opportunities.

  • Facilitate consultative conversations related to additional services, framework expansion, renewals, and long-term engagement planning.

  • Ensure all identified opportunities are documented and routed appropriately within internal CRM workflows.

Operational Coordination

  • Maintain accurate account notes, stakeholder information, meeting records, and follow-up actions within internal systems (e.g., HubSpot, Monday.com).

  • Coordinate internally with Project Managers, Delivery Leads, Consultants, and Leadership to ensure total alignment on account activity.

  • Assist with onboarding transitions, engagement tracking, escalation coordination, and client follow-through.

Client Health & Retention Support

  • Monitor key indicators of client satisfaction, engagement risks, communication gaps, and potential retention concerns.

  • Coordinate internal follow-up efforts when client responsiveness or project momentum declines.

  • Support client retention initiatives through proactive, empathetic communication.

What We Are Looking For (Requirements)

  • Experience: Prior experience operating in a fast-paced professional services, SaaS, or cybersecurity/compliance consulting environment.

  • Relationship Management: Comfort managing executive-level client relationships and coordinating cross-functional communication.

  • Commercial Curiosity: Experience supporting business growth conversations in a consultative, non-aggressive manner.

  • Operational Excellence: High attention to detail with experience utilizing CRMs and project management tools (e.g., HubSpot, Monday.com, Salesforce).

  • Communication: Exceptional proactive communication skills, high emotional intelligence (EQ), and active listening skills.

  • Tech-Savvy: Comfortable utilizing AI and automation tools to enhance team performance and efficiency.

Key Performance Indicators (Success Metrics)

  • Maintaining a 100% on-time completion rate for assigned client touchpoints and strategic reviews.

  • Meeting client response SLAs for all incoming communications.

  • Proactively identifying and surfacing qualified expansion and renewal opportunities.

  • Ensuring account engagement coverage across 100% of assigned accounts.

Culture & Fit

This role is ideal for someone who thrives at the intersection of client-facing advocacy and operational execution. We value team members who view sales enablement as a form of client service, take extreme ownership of their processes, and approach collaboration with proactive initiative and humility.

Apply: Customer Success Manager – Client Growth & Engagement
* Required fields
First name*
Last name*
Email address*
Location *
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

What’s your citizenship / employment eligibility?*
What’s your highest level of education completed?*
Are you 18 years of age or older?*
LinkedInLinkedIn profile URL:*
Desired salary*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*
This role is uniquely positioned inside our delivery/operations team rather than a traditional sales department. Your focus will be on maintaining ongoing client relationship health while consultatively identifying expansion opportunities. Are you comfortable with a hybrid Customer Success role that blends delivery operations with account growth expectations?*
Do you have experience working within a fast-paced professional services, IT consulting, or cybersecurity/compliance-adjacent environment?*
Do you have professional experience independently managing relationships with, and facilitating business discussions for, executive-level and technical client stakeholders (e.g., C-level, VPs, Directors)?*
his role serves as a strategic bridge requiring constant communication between Project Managers, Sales, and internal Leadership. Do you have a proven track record of acting as the central liaison between internal technical delivery teams and sales/account management teams?*
A core requirement of this role is maintaining strict data integrity (e.g., accurate account notes, tracking milestones, routing opportunities). Are you disciplined in utilizing platforms like HubSpot and Monday.com (or similar CRM/project management systems) daily as a primary part of your workflow?*
Our team operates under strict performance measurables, including a 100% completion rate for scheduled client touchpoints and meeting defined communication response SLAs. Are you comfortable being held accountable to rigid operational metrics and response timelines?*
We value continuous improvement and team efficiency. Are you comfortable and enthusiastic about actively using AI and automation tools to enhance your daily performance and streamline workflows?*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER
Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 05/31/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:
YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST
NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST
I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Name Date
Human Check*